Shipping Policy

Processing Times

All orders are processed within 2–5 business days after payment has been received. Orders are not shipped on weekends or public holidays.

During busy periods, such as holidays or sales events, processing times may take slightly longer.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

• United Kingdom: 2–5 business days

• European Union: 5–10 business days

• International orders: 5–15 business days (where available)

Please note that delivery times are estimates and may vary due to postal delays, customs processing, weather conditions, or circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on your location and order size.

Customs and Import Charges

For orders shipped outside the UK, including the European Union, customers may be responsible for any customs duties, taxes, or import fees charged by their country. These charges are the responsibility of the customer.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Delays or Lost Packages

While we do our best to ensure your order arrives within the estimated timeframe, we cannot be responsible for delays caused by postal services, customs, weather, or other circumstances outside of our control.

If your order has not arrived within the expected delivery timeframe, please contact us at fluffypandaeco@gmail.com and we will assist you.

Incorrect Address

Please ensure your delivery address is correct before completing your purchase. We cannot be responsible for orders sent to an incorrect address provided by the customer.

If you have any questions about shipping, please contact us at fluffypandaeco@gmail.com.