Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at fluffypandaeco@gmail.com with your order details and the reason for your return.

If your return is approved, we'll provide you with the return address and instructions on how to send your item back. Customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrect. Returns sent without first contacting us and receiving return instructions will not be accepted.

If you have any questions about returns, you can contact us at fluffypandaeco@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can assess the issue and put it right.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Personalised or custom-made products
• Gift cards

Sale items can be returned under the same conditions as full-price items.

If you’re unsure whether your item is eligible for a return, please get in touch before sending it back.

Exchanges

The quickest way to receive a different item is to return your original purchase (once approved) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide a justification.

Items must be returned in their original condition: unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at fluffypandaeco@gmail.com.